How can I get in touch with you?
We love to speak with our customers! If you need immediate assistance, please reach out to us on a live chat request where you can speak with one of our brand advocates who would be happy to help you answer any questions. Otherwise, you can also reach us by email at firstname.lastname@example.org 24/7. We look forward to hearing from you!
How much is shipping?
Nothing! We offer free shipping on all of our products without questions. Please note that we do not ship to Canada, Alaska and Hawaii.
Can you explain your price match guarantee?
We know that when you shop, you like to get the best deal possible for your money. That is why we make it easy to shop with confidence. If you find an item that we carry for less after you have already bought it from us, we will match the lower price you found AND give you 10% of the difference. That is how we work to provide our customers with the best price anywhere.
There are certain brands that have universal pricing policies that we wont be able to match and beat. Read more about 110% Price Match Guarantee.
How do I use a coupon?
If you have a coupon from our store, simply enter the code when you are checking out. The final price will immediately update to reflect the discount. Please note that we do typically have the following rules governing coupon use, with a few exceptions:
To clarify any questions, make sure you read the terms and conditions for your specific coupon or contact email@example.com to speak with our customer service department.
How do I return something?
We accept return requests to up to 14 days upon your order's delivery. Send in your return request to firstname.lastname@example.org to initiate the return process. Please know that claims and parts requests are processed within 7-10 business days. You will receive a prepaid return shipping label once the manufacturer issues the Return Merchandise Authorization. This authorization is necessary for us to be able to accept and process your return request.
Once your returned item has been received and inspected, we will process your refund and credit your account in 2-3 business days. Please remember that return requests are only accepted within 14 days upon the delivery of your order. Unfortunately, no exceptions can be made. Also, please know that if an order was "price matched", return requests are null and voided unless your order was damaged during shipment or manufactured with defects.
Do you charge a restocking fee?
Sometimes it’s tough to judge if you love a piece until it’s in your home. If you get something that just doesn’t feel right, no hard feelings, we’ll re-add it to our inventory without charging you a dime. The two stipulations are:
Please be informed that for items returned out of remorse, refunds and credits are subject to a 30% restocking fee and return shipping fees. Should you need further assistance or more information, please call our customer service team at 1-800-547-9309 or send us an email via email@example.com.
Do you collect sales tax?
We only collect sales tax when we are required to because of local state laws. In California, sales tax on the item as well as on the shipping and handling charges will automatically be collected.
Do you accept credit cards?
We happily accept customers paying with Discover, MasterCard, American Express, and Visa.
Do you need my email address?
We do collect email addresses from our customers. We use your email to send you an order confirmation that lists what you purchased, where it is being shipped, how you paid, and to give you an order ID to make it easy for us and you to track your order. We will also email you when the item ships, and that email will include any tracking numbers. We will never send your full credit card information, nor will we will sell or distribute your email address.
Do you offer any warranties?
We offer a One-Year Warranty in which we promise to repair or replace any item should you discover any defects in the materials or workmanship. This does not include any damage that occurs because of mishandling or mistreatment by you. You should always review the manufacturer’s recommendations to make sure you are caring for the item appropriately. Light bulbs included with any products are not included in this warranty.
Our warranty will extend any manufacturer’s warranty by one year, but does not include any electronic parts, remotes, or in-home warranties. If you have an item that falls under the warranty and requires servicing, you are encouraged to contact our customer service department at firstname.lastname@example.org.
Please note that we will not be held liable for any incidental damages. Should you live in a state that does not allow for limitations on implied warranties, you are not affected by this exclusion. Our warranties offer customers certain legal rights, which may vary from one state to another. You are encouraged to always hold on to your original receipts in case need to make a claim on a warranty.
Is there a minimum order policy?
We expect customers to pay at least $10 when they order items from our site, but since very few items fall below this threshold, there are rarely problems. We have this requirement because we need to be able to meet a minimum amount for shipping and handling charges.
I see you use FedEX SmartPost — what is that?
We use FedEx SmartPost for delivering low-weight packages. This helps us to offer our free shipping on our fabulous product designs because it helps us keep our costs low. We use it when shipping throughout the United States. Please see the FedEx site for more information.
Can I use your products in other countries?
Our electrical products are designed to be used with the standard North American 110-volt outlet only.
I still have questions!
If we have not answered your question above, please reach out and contact our consultants by phone, email, or through our online chat system. You can contact us for answers about our products, existing orders, policy questions, or to place an order. We look forward to answering your questions and helping you decorate!